Terms & Conditions

Shipping

AIDEVI will offer free standard shipping for all orders (excluding some regions). If you are not sure whether your region can enjoy the free shipping policy, please contact us by email.

• After receiving the order, we will arrange the shipping within 48 hours.
• Orders placed after 3:00 p.m. Central Time will be considered as placed on the next business day.

If you have a concern with your shipping status of your order, please contact us at kevin@aidevi.com.

Producet Orders

If we are unable to supply you with a product (for example, if it goes out of stock or is no longer available after you have submitted your order), or if we cannot deliver to your chosen address or within the specified delivery timescales, we will notify you by email. In the email, we will provide you with a contact number, or alternatively, we will reach out to you directly. We will not process your order. If you have already made a payment for the products, we will offer you the option to hold your order until the out-of-stock products are back in stock, or we can issue you a refund. If you choose the latter, we will refund you the full amount paid as soon as reasonably possible.

Product Refunds & 30-Day Money-Back Guarantee

If you are unsatisfied with our products, we offer a 30-day money-back guarantee for all items returned within 30 days of purchase. 

Please note that our 30-Day Money-Back Policy is applicable only to individuals with registered Consumer or Client accounts. Additionally, you will be responsible for covering the cost of postage and any taxes associated with returning the product to our warehouse.

Exceptions

Please note the following exceptions to our return and exchange policy:

• We cannot accept returns on products that have been opened or used.
• Returned items must be in their original packaging.
• Returned items must be unopened and unused.

How to request a refund

Please contact our customer service at kevin@tinusbio.com with your order number and reason for return.

Please ship returns to the following address:

USA Tinus Pharm Inc 

5087 Walnut Grove Ave. Ste. A-1 San Gabriel, CA 91776

Once we have received your return package, you will receive a full refund. Please be advised that refunds take up to 5 working days to process and we will refund you via your original payment method.

Additional Information

The customer is responsible for all shipping and handling charges incurred when shipping product back to us, unless the item is faulty. AIDEVI is not responsible for parcels that are lost or misdirected when being returned to us. Retain your return tracking number for your records.

If you have more questions, please contact us at kevin@aidevi.com.