REFUND POLICY

1.General

We want you to be as happy with your AIDEVI products as we are and we are therefore offering returns within 30 days of receiving your order.

2. How to request a refund

Please contact our customer service at kevin@tinusbio.com with your order number and reason for return.

Please ship returns to the following address:

USA Tinus Pharm Inc 

13661 BENSON AVE,CHINO,CA 91710 USA

Once we have received your return package, you will receive a full refund. Please be advised that refunds take up to 5 working days to process and we will refund you via your original payment method.

3. Exceptions

Please note the following exceptions to our return and exchange policy:

  • We cannot accept returns on products which have been opened or used already.
  • Returned items must be returned in original packaging
  • Returned items must be unopened and unused

4. Additional Information

The customer is responsible for all shipping and handling charges incurred when shipping product back to us, unless the item is faulty. AIDEVI is not responsible for parcels that are lost or misdirected when being returned to us. Retain your return tracking number for your records.

If you have more questions, please contact us at kevin@aidevi.com